How do I file a warranty claim?
To file a warranty claim, please visit our website: https://classicaccessories.com/warranty/Select the "Submit a Claim" option to complete our electronic form. Please be prepared to attach a copy of your proof of purchase and have your product available...
What do I need to file a warranty claim?
To file a warranty claim, we require a completed claim form and the part number and production code for your product. A photo of your product is optional but is encouraged. Please see the image below for instrutions on locating your part...
Can I email my warranty claim?
Yes, please visit our website: https://classicaccessories.com/warranty/ and print the "Printable Claim Form". Please complete the form and send it to [email protected]
I don't have a printer, can you mail me the Printable Claim Form?
Yes. Please contact our customer service department at [email protected] or call us at 1(800)854-2315- US Toll Free or 253-395-3900 if you are outside of the US. Please select option 1, option 1, option 2 and then option 3. Our contact...
What is covered under warranty?
Our warranty covers product failures due to workmanship or materials only. This includes, but is not limited to, tears at the seam, detached or broken straps, broken buckles and zipper failures. Our warranty does not cover ordinary wear and tear fabric...
I received my replacement, do I need to mail my cover back?
No, you do not need to mail your cover back. You are welcome to dispose of it.
I need to file a warranty claim, do I need to mail my product back first?
No, you do not need to mail your cover back. However, we ask that you do not dispose of your product until you receive a replacement.
What if I don't have my proof of purchase?
Generally, we do not require a copy of your proof of purchase with your warranty submission. However, we may, at our discretion request a copy. If you are asked to provide a copy and you cannot, please let the representative know.
Does my warranty start over when I receive a replacement?
No, your product warranty does not start over when you receive a replacement. The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-...
Does my replacement come with a warranty?
The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-year warranty. We replaced the product under warranty in July 2019. Your replacement...
What is the latest I can place an order to have it ship out the same day?
Orders placed on Classic Accessories, Duck Covers, or Cover Bonanza are processed by our system the following business day. Orders are typically shipped within a two-day window.
Do you ship outside of the United States?
Yes, only to Canada currently.
How do I register my product for warranty?
We have updated our warranty procedures and are no longer accepting or requiring Product Registrations to activate or start your warranty. We assure you, you still have a warranty on your product. Please keep your proof of purchase handy. If you should...
How do I clean my covers?
The best way to clean our covers is with a soft scrub brush and warm water. We do not recommend washing our covers in a washing machine as the machine agitation may cause the cover or seams to rip and/or tear. Air dry only. We do not recommend...
Do you ship outside of the United States?
Yes, only to Canada currently.
What are the differences in water repellency, water resistance and waterproof?
Water repellent fabric sheds water but is permeable to air. The fabric is tightly woven and/or has a finish applied that causes the water to bead up and run off. Water resistant fabric is constructed to hinder the absorption and/or penetration of water...
How do I return an item that just doesn’t fit?
Contact the website or the store you where you bought the product to find out what their return policy is and follow their instructions for returns.
What color do your covers come in?
Each cover collection has its own color. Please visit our product pages for the colors of each item.
Do I need to measure the item that I am covering or can I just use the manufacturer specs?
We recommend taking the measurements yourself as manufacturer’s measurements are not taken in the same way we measure for our covers.
Where can I buy your cover in a store?
We do not have a list of specific places that you can purchase our product as we have thousands of retailers and distributors of our product.
What kind of fabric is my cover made of?
Our products are made of various fabric materials. Please visit our product pages for more general information. If you need more detailed information, please contact our customer service department at (800)854-2315.
What are your hours of operation?
Monday through Friday from 7:30AM-4:00PM PST.
What is your contact information?
Our Mailing address is: 26600 72nd Av SSuite 101Kent, WA 98032 Phone number: 253-395-3900 Toll free number: 800-854-2315 Fax: 253-395-3991 Email: [email protected]
Where can I find my tag code or part number for my patio furniture cover?
On the tag sewn along a hem or a seam inside the cover.
The covers you have for my items do not fit. Do you make custom covers?
Yes, we certainly do. We specialize in making custom covers in various sizes and shapes to protect items such as outdoor furniture, fire pits, kitchen islands, BBQ built-ins, factory machinery, small equipment and more. To get started, visit our website...
What color is the Ravenna collection?
The color of our Ravenna collection is "Dark Taupe". It is a a dark gray with brown undertones. Due to differences in lightings and different devices being used, the color in the image may vary slightly for the actual color of the product.
I need a cover for my vehicle, how do I know what size that I need?
To determine the size of the cover you need, please measure the length of your vehicle from bumper to bumper. If you are meauring for a truck cover, please note your bed size (short, regular, extra long) and your cab size (standard, extended, crew) ...
How soon may I cover a brand new vehicle?
We recommend waiting a minimum of four weeks before covering a new or freshly re-painted vehicle.
Can I cover my car if I repainted it?
We recommend waiting a minimum of four weeks before covering a new or freshly re-painted vehicle. We do not recommend covering a vehicle with a lacquer-based paint.
Can I use your cover if I have a sunroof or a moon roof on my vehicle?
Yes, please keep in mind that our covers are not waterproof and will not protect against open or leaking sun/moon roofs.
Are the cushion covers waterproof?
Our cushion covers are not waterproof they are water resistant and water repellant. We do not recommend storing them outside.
Where can I find the tag code or part number on my foam cushion?
The tag will be sewn into the liner of the foam cushion.
Where can I find my tag code or part number for my cushion cover?
On the inside of the cushion cover on a tag sewn into the inner seam.
Can I just put my foam cushions directly in the covers or should I wait to let them fully expand?
We recommend putting the foam directly into the cover and then letting the foam expand inside the cover.
Are the foam cushions mold proof?
No, they are not.